Contact Us

Skin questions? Order help? Just want to connect?

We’re here to support you with clarity — not chaos.

Whether you need skincare guidance, help with your order, or want to learn more about The Glow Years, our team is ready to help.

📬 Email us: care@theglowyears.com.au
📞 Call us: 0402212477

Email response time is within 1 business day (often sooner).

Frequenty Asked Questions

Are your products safe for sensitive skin?

Yes — that’s exactly who we created them for. The Glow Years is barrier-intelligent and hormone-aware. Every formula is designed to support evolving skin without the usual irritation or overcorrection.

I’m not sure which product is right for me. Can you help?

Absolutely. Skincare is personal. Visit our Skin States Guide to get matched based on how your skin feels, not just your “type.” Or reach out to us — we’re happy to assist.

Do you accept returns?

We want you to love your Glow Years experience. If something doesn’t feel right, email us within 14 days of receiving your order and we’ll walk you through your options. Please note: opened products may not be eligible for return due to hygiene standards.

Can I cancel or change my order?

We pack orders quickly. If you need to change or cancel, email us immediately. If your order hasn’t shipped, we’ll do our best to accommodate.

Do you ship internationally?

Currently, we ship within Australia and to New Zealand.

Australia

  • Flat Rate $10 - Australia Post
  • Express Post $12.50 - Australia Post

New Zealand

  • Flat rate $15 AUD- Australia Post

We’ll be expanding international shipping soon stay subscribed to The Radiance Report to be first to know.

When will my order arrive?
  • Standard (Australia): 2–8 business days
  • Express (Australia): 1–4 business days
  • New Zealand: 6–27 business days

Still need help?

📩 Send us a message below — no bots, just real humans who care about your skin.

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